We are proud to offer fast, efficient and free / discounted delivery Australia-wide.
Our goal is to deliver your items as quickly as possible at the lowest possible cost to you.
Over 90% of orders are delivered using a courier service are are dispatched the same or next business day.
Please see below for further information regarding delivery times, costs and terms
PO Box Addresses: Please note we cannot deliver to PO box address as most items are delivered by a courier.
Most orders are dispatched the same or next business day (over 90% of orders), but in some situations this may take up to 5 business days.
We use a range of courier services to get your order to you quickly. Most orders are delivered in 2-3 business days for metro & large residential areas, and 5 - 7 business days for regional areas.
A few smaller items (cup holder, wheelchair umbrella and wheelchair bags) are delivered by Australia Post.
We offer FREE delivery to most Metro / Inner Residential areas and products for orders over $250 and we provide discounted flat rate delivery to all other areas.
Delivery charges (if applicable) are calculated based on your postcode when you checkout online.
Update 2022 - Additional Delivery Charges
Unfortunately due to COVID 19 and increases in inflation our couriers have introduced significant prices increases in recent months.
We are doing are best to keep our delivery prices as low as possible, and we always provide subsided delivery, however when there is a significant difference between the amount we have charged you for delivery and the actual cost of delivery charged to us by our courier partners, it may be necessary to request an additional delivery fee to cover some of these extra costs.
When this does occur, and it only happens on rare occasions, we will always contact you to let you know about the additional freight cost. You will always have the option to cancel your order and receive a full refund if you don't want to pay the additional delivery charge.
We are continually monitoring this situation and adjusting our freight charges accordingly. Thank you for your understanding and continued support.
Remote Area Delivery Charges
If you live in a remote location you may see a delivery estimate on the checkout page.
Once your order is processed will obtain an accurate delivery price from our courier partners and confirm this with you before dispatching your order.
In most cases we will absorb some of the cost & discount the delivery charge, however if you decide not to proceed we will simply cancel the pre-authorisation.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system.
Once your order has been sent to the warehouse it is unfortunately not possible to change the order details or cancel your order. If you need to change an existing order please contact us as soon as possible & we will do our best to assist you.
Once your order has been received it will be dispatched as soon as possible. This usually happens the same or next business day, but maybe up to 5 business days from the date of your order.
Orders are dispatched from our distribution centres in Sydney and Melbourne, or directly from our suppliers warehouses (this allows us to keep delivery charges low).
Once the shipment has left our warehouse you will receive an email to confirm that your order has been shipped. If tracking is available we will provide the tracking number via email.
For all order shipment inquiries please email firstname.lastname@example.org
On rare occasions a product in your order maybe on back order and we are unable to fulfil it straightway. If this happens we will contact you by phone and email to confirm the estimated delivery date and check whether you would like to proceed or cancel your order and request a full refund.
Please inspect the packaging of your item(s) when they arrive. It is your responsibility to check for damage to the packaging before accepting delivery. If the box is damaged please refuse delivery.
If you notice any damage please take detailed notes and pictures & send the photos and detailed information to email@example.com within 3 business days.
The majority of our shipments are delivered on time, but on the rare occasion some delays occur due to unforeseen circumstances.. Therefore, if for any reason delivery is not received within the times shown in the schedule above, we will not accept any financial liability resulting from the delay.
In the case that you are not at home at first delivery, in most instances the parcel courier will leave a delivery note at your address for re-delivery. On some occasions depending on the size of the parcel or location of the address, may require additional charges if the first delivery attempt is not made. In this instance we will contact you in regards to the delivery and extra payment required to get your package re-delivered. To avoid these additional fees, please try to make sure you are home during the delivery window.
All products are covered by a full warranty as per manufacturer policy. Please refer to the manufacturer website for full terms and conditions.
The information provided on this page and website are provided as a guide and form part of our terms & conditions which can be viewed by clicking this link to Terms & conditions.
We reserve the right to change, remove or modify any information provided without notice at any time and without liability to any loss or damage caused.