Thank you for visiting our Frequently Asked Questions page. If your question isn't answered here please don't hesitate to contact our friendly support team on 1300 557 341 or contact us through our website.
Who is Breeze Mobility?
We launched in 2016 and have now served over 8000 customers Australia-wide. Our mission is to provide a wide range of mobility aids at affordable prices, whilst providing exceptional service and support.
Our customers include individuals, allied health professionals, care facilities, hospitals and disability / aged care support organisations.
You can find our more about us here.
Do your products come with a warranty (& are you an authorised dealer)?
Yes, all products come with the full manufacturers warranty. Breeze Mobility is an authorised dealer for all products available on our website.
We only sell products from brands we have carefully researched and who provide a comprehensive product warranty and after-sales support service.
How long does delivery usually take?
We are proud to offer fast, efficient and free / discounted delivery Australia-wide. Our goal is to deliver your items as quickly as possible at the lowest possible cost to you.
Over 90% of orders are delivered using a courier service are are dispatched the same or next business day.
Delivery estimates vary depending on your location and the products in your order however on average orders are delivered in 2-3 business days for metro & large residential areas, and 5 - 7 business days for regional areas.
Please read our delivery information page for full details of delivery timeframes, charges and terms.
How long will it take to dispatch my order?
Orders placed before 12noon on working days will be sent to the warehouse on the same day for despatch to you – otherwise the next business day - and we will always send you an e-mail, with tracking number, after dispatch.
Please read our delivery information page for full details of delivery timeframes, charges and terms.
Can I change my order after its been placed / paid for?
Once your order has been sent to the warehouse to get ready to dispatch it is unfortunately not possible to change the order details or cancel your order. If you need to change an existing order please contact us as soon as possible.
Where is Breeze Mobility located?
Our head-office is located in Sydney, NSW and we have distribution warehouses in Sydney and Melbourne. Your order may also be, at times, shipped directly from our suppliers warehouses in Brisbane, Melbourne, Sydney & Perth to reduce delivery times and keep your delivery cost as low as possible.
Do you offer an installation service for wheelchair ramps and other home disability products?
We don't currently offer an installation service for wheelchair ramps however most of the ramps we sell are lightweight portable wheelchair ramps & can easily be installed / removed. We can also provide information to help you find someone in your local area if you require further assistance.
Can I get a written quote and/or tax invoice?
Yes we can create a written quote or tax invoice for your organisation or business. Every product on our website has an 'add to quote' button next to the 'add to cart' button. Simply click on the 'add to quote' button, enter the delivery details and any special requests and we'll send back as quote as soon as possible.
Can I order via phone?
Yes we love to talk to our customers on the phone! Please call our friendly team on 1300 557 341 and we would be happy to help you!
Do you offer refunds / refunds?
All products are covered by the manufacturers warranty and we offer a 30-day back money guarantee on many of the products we sell. In some situations a restocking fee may apply for change of mind refunds, and some products are excluded for health & hygiene reasons.
Please view our full returns policy here.
What happens if I don’t provide my refund details after returning an item?
If your return has been approved and a refund is offered, you will need to provide your bank details or other necessary refund processing information within 6 months of our request.
If we do not receive this information within the 6-month period, the refund offer will be considered void, and the case will be closed. Unfortunately, we will not be able to process any refunds beyond this timeframe.
We strongly recommend responding promptly to avoid missing out on your refund.
How do I get a shipping estimate?
Once you’ve found the product you would like to purchase, click Add to cart. From there you’ll be taken to your cart page where you can see the shipping cost.
Why might there be an additional delivery charge?
We always aim to keep delivery costs as low as possible and absorb freight increases wherever we can.
In rare cases, courier surcharges, remote locations, oversized items, or fuel price changes may result in an additional delivery fee.
If this happens:
- We will contact you before dispatch
- No extra charge will be applied without your approval
- You can proceed with the order or cancel for a full refund
These situations are uncommon, and we actively work with our courier partners to minimise any impact.
Can you deliver to a P.O. Box?
Because we use courier services for most deliveries we are unfortunately unable to provide delivery to PO Box addresses, and require the full street address for delivery.
Can I pick up my product?
Currently we are not able to offer a pickup service, however we will deliver the product direct to your door or business to save your travel time.
When will I be contacted to confirm my order?
Once your order is placed you’ll receive an email to confirm your order details. At this point, we recommend you review the order details and contact us immediately if you notice any errors such as an incorrect address.
When will I be contacted regarding the delivery?
After your order has shipped, we will email you with your shipping information.
How do I check the status of my order?
As soon as your order ships we will email with your shipping information and tracking number. This allows you to easily track the daily progress of your order from one of our warehouses to your doorstep.
How do I make a warranty claim?
Because we are an authorised dealer for all the products we carry, you will receive full manufacturer warranties for everything that you purchase.
We will help you make your warranty claim. Please email us at support@breezemobility.com.au with specific details regarding the issue, including photographs and we will liaise with the manufacturer to lodge your claim.
How long do I have to make a claim for non-delivery of goods?
Claims for non-delivery must be submitted within 4 weeks from the date on the Despatch Tracking Note. Claims submitted after this period cannot be processed.
How long are delivery records kept?
Delivery records are kept for a maximum of 4 weeks from the despatch date. After that, they are permanently removed, and no further claims can be processed.
Can Breeze Mobility deliver independent living aids Australia-wide?
Yes, Breeze Mobility delivers independent living aids Australia straight to your home or care facility. Their team can also recommend the most suitable products for your everyday needs.
What kinds of mobility equipment Australia are available at Breeze Mobility?
Breeze Mobility provides a wide variety of mobility equipment Australia, from wheelchairs and walking frames to ramps, bathroom supports, and pressure care products, all designed to make daily life easier.
Does Breeze Mobility provide assistive technology Australia?
Yes, Breeze Mobility stocks assistive technology Australia, including mobility aids and daily living supports that help people remain independent and safe at home or in the community.
How can I choose the right wheelchair Australia at Breeze Mobility?
Breeze Mobility’s team can guide you to the perfect wheelchair Australia for your mobility level, lifestyle, and comfort needs, including advice on accessories like cushions and ramps.
Which mobility aids Australia does Breeze Mobility offer?
Breeze Mobility has a full range of mobility aids Australia, such as walkers, rollators, crutches, canes, and supports for the bathroom or bedroom to help you move safely and independently.
Can Breeze Mobility help me select the right disability aids Australia?
Absolutely. Their team can recommend the most suitable disability aids Australia, including shower chairs, grab rails, raised toilet seats, bed rails, and reachers for safer daily living.
Is delivery available for mobility equipment Australia from Breeze Mobility?
Yes, Breeze Mobility offers Australia-wide delivery for mobility equipment Australia. The team can also provide guidance on product choice and setup for your home or facility.
What aged care equipment Australia can I purchase from Breeze Mobility?
Breeze Mobility supplies a variety of aged care equipment Australia, including bedroom and bathroom aids, mobility supports, pressure care mattresses, and everyday living aids for seniors.
Can Breeze Mobility advise on independent living aids Australia?
Yes, the Breeze Mobility team can guide you on the best independent living aids Australia to suit your home environment, from walking supports and reachers to dressing aids and bathroom safety products.
How do I order assistive technology Australia from Breeze Mobility?
You can browse assistive technology Australia on Breeze Mobility’s website or contact the team directly for quotes, NDIS-approved options, or delivery anywhere in Australia.
What wheelchairs Australia does Breeze Mobility supply?
Breeze Mobility offers a wide selection of wheelchairs Australia, including self-propelled, transit, lightweight, and bariatric models. Cushions and ramps are also available for added comfort and safety.
Can Breeze Mobility deliver aged care equipment Australia?
Yes, Breeze Mobility provides delivery for aged care equipment Australia across the country and can help you select products that enhance safety, comfort, and independence.
What disability aids Australia are available at Breeze Mobility?
Breeze Mobility offers a variety of disability aids Australia, including raised toilet seats, shower commode chairs, grab rails, bed rails, reachers, and other tools to improve daily living safety.
Can I order mobility aids Australia from Breeze Mobility online?
Yes, you can order mobility aids Australia directly through Breeze Mobility’s website. Their team is also available to assist with quotes, product advice, and delivery anywhere in Australia.
If you haven't found the answers you're looking for please call us on 1300 557 341 or contact us by email at email support@breezemobility.com.au.