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Frequently Asked Questions 

Thank you for visiting our Frequently Asked Questions page. If your question isn't answered here please don't hesitate to contact our friendly support team on 1300 557 341 or contact us through our website.

Who is Breeze Mobility?

We launched in 2016 and have now served over 8000 customers Australia-wide. Our mission is to provide a wide range of mobility aids at affordable prices, whilst providing exceptional service and support.

Our customers include individuals, allied health professionals, care facilities, hospitals and disability / aged care support organisations.

You can find our more about us here.  

Do your products come with a warranty (& are you an authorised dealer)?

Yes, all products come with the full manufacturers warranty. Breeze Mobility is an authorised dealer for all products available on our website.

We only sell products from brands we have carefully researched and who provide a comprehensive product warranty and after-sales support service. 

How long does delivery usually take?

We are proud to offer fast, efficient and free / discounted delivery Australia-wide. Our goal is to deliver your items as quickly as possible at the lowest possible cost to you.

Over 90% of orders are delivered using a courier service are are dispatched the same or next business day. 

Delivery estimates vary depending on your location and the products in your order however on average orders are delivered in 2-3 business days for metro & large residential areas, and 5 - 7 business days for regional areas.

Please read our delivery information page for full details of delivery timeframes, charges and terms. 

How long will it take to dispatch my order?

Orders placed before 12noon on working days will be sent to the warehouse on the same day for despatch to you – otherwise the next business day - and we will always send you an e-mail, with tracking number, after dispatch.

Please read our delivery information page for full details of delivery timeframes, charges and terms. 

Can I change my order after its been placed / paid for?

Once your order has been sent to the warehouse to get ready to dispatch it is unfortunately not possible to change the order details or cancel your order. If you need to change an existing order please contact us as soon as possible. 

Where is Breeze Mobility located?

Our head-office is located in Sydney, NSW and we have distribution warehouses in Sydney and Melbourne. Your order may also be, at times, shipped directly from our suppliers warehouses in Brisbane, Melbourne, Sydney & Perth to reduce delivery times and keep your delivery cost as low as possible. 

Can I get a written quote and/or tax invoice?

Yes we can create a written quote or tax invoice for your organisation or business. Every product on our website has an 'add to quote' button next to the 'add to cart' button. Simply click on the 'add to quote' button, enter the delivery details and any special requests and we'll send back as quote as soon as possible.

Can I order by phone?

Yes we love to talk to our customers on the phone! Please call our friendly team on 1300 557 341 and we would be happy to help you! 

Do you offer refunds / refunds?

All products are covered by the manufacturers warranty and we offer a 30-day back money guarantee on many of the products we sell. In some situations a restocking fee may apply for change of mind refunds, and some products are excluded for health & hygiene reasons.

Please view our full returns policy here.

How do I get a shipping estimate?

Once you’ve found the product you would like to purchase, click Add to cart. From there you’ll be taken to your cart page where you can see the shipping cost.

Can you deliver to a P.O. Box?

Because we use courier services for most deliveries we are unfortunately unable to provide delivery to PO Box addresses, and require the full street address for delivery. 

Can I pick up my product?

Currently we are not able to offer a pickup service, however we will deliver the product direct to your door or business to save your travel time. 

When will I be contacted to confirm my order?

Once your order is placed you’ll receive an email to confirm your order details. At this point, we recommend you review the order details and contact us immediately if you notice any errors such as an incorrect address.

When will I be contacted regarding the delivery?

After your order has shipped, we will email you with your shipping information. 

How do I check the status of my order?

As soon as your order ships we will email with your shipping information and tracking number. This allows you to easily track the daily progress of your order from one of our warehouses to your doorstep. 

How do I make a warranty claim? 

Because we are an authorised dealer for all the products we carry, you will receive full manufacturer warranties for everything that you purchase.  

We will help you make your warranty claim. Please email us at with specific details regarding the issue, including photographs and we will liaise with the manufacturer to lodge your claim.

If you haven't found the answers you're looking for please call us on 1300 557 341 or contact us by email at email