We are proud to offer fast, efficient and free / discounted delivery Australia-wide.
Our goal is to deliver your items as quickly as possible at the lowest possible cost to you.
Over 90% of orders are delivered using a courier service are are dispatched the same or next business day.
Please see below for further information regarding delivery times, costs and terms
PO Box Addresses: Please note we cannot deliver to PO box address as most items are delivered by a courier.
Delivery Timeframes
Most orders are dispatched the same or next business day (over 90% of orders), but in some situations this may take up to 5 business days.
We use a range of courier services to get your order to you quickly. Most orders are delivered in 2-3 business days for metro & large residential areas, and 5 - 7 business days for regional areas.
A few smaller items (cup holder, wheelchair umbrella and wheelchair bags) are delivered by Australia Post.
Delivery Charges
We offer FREE delivery to most Metro / Inner Residential areas and products for orders over $250 and we provide discounted flat rate delivery to all other areas.
Delivery charges (if applicable) are calculated based on your postcode when you checkout online.
Update June 2024 - Additional Delivery Charges
We always seek to keep our delivery prices as low as possible but sometimes, due to increases in inflation or fuel prices, our couriers have to increase their charges to us. Whilst our delivery prices are always subsided to a degree, if we cannot absorb the whole cost of any particular increase it may be necessary to request an additional delivery payment to cover some of these extra costs.
If this does occur we will always contact you first, before sending out your order, to ask if the additional freight cost is acceptable – and then you will always be able to cancel your order and receive a full refund if you don't want to pay the extra delivery charge.
This would be a very rare event, as we are continually monitoring the situation.
Thank you for your understanding and continued support.
Remote Area Delivery Charges
If you live in a remote location you may see a delivery estimate on the checkout page.
Once your order is processed we will obtain an accurate delivery price from our courier partners and confirm this with you before dispatching your order and, as above, if you decide not to proceed we will simply cancel the pre-authorisation.
Order Confirmation
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system.
Order Changes
Once your order has been sent to the warehouse it is unfortunately not possible to change the order details or cancel your order. If you need to change an existing order please contact us as soon as possible & we will do our best to assist you.
Order Shipment
Once your order has been received it will be dispatched as soon as possible. This usually happens the same or next business day, but maybe up to 5 business days from the date of your order.
Orders are dispatched from our distribution centres in Sydney and Melbourne, or directly from our suppliers warehouses (this allows us to keep delivery charges low).
Once the shipment has left our warehouse you will receive an email to confirm that your order has been shipped. If tracking is available we will provide the tracking number via email.
For all order shipment inquiries please email info@breezemobility.com.au
Back Orders
On rare occasions a product in your order maybe on back order and we are unable to fulfil it straightway. If this happens we will contact you by phone and email to confirm the estimated delivery date and check whether you would like to proceed or cancel your order and request a full refund.
Damages
Please inspect the packaging of your item(s) when they arrive. It is your responsibility to check for damage to the packaging before accepting delivery. If the box is damaged please refuse delivery.
If you notice any damage please take detailed notes and pictures & send the photos and detailed information to info@breezemobility.com.au within 3 business days.
Unforeseen delays
The majority of our shipments are delivered on time, but on the rare occasion some delays occur due to unforeseen circumstances.. Therefore, if for any reason delivery is not received within the times shown in the schedule above, we will not accept any financial liability resulting from the delay.
Order Re-delivery
In the case that you are not at home at first delivery, in most instances the parcel courier will leave a delivery note at your address for re-delivery. On some occasions depending on the size of the parcel or location of the address, may require additional charges if the first delivery attempt is not made. In this instance we will contact you in regards to the delivery and extra payment required to get your package re-delivered. To avoid these additional fees, please try to make sure you are home during the delivery window.
Warranties
All products are covered by a full warranty as per manufacturer policy. Please refer to the manufacturer website for full terms and conditions.
Disclaimer
The information provided on this page and website are provided as a guide and form part of our terms & conditions which can be viewed by clicking this link to Terms & conditions.
We reserve the right to change, remove or modify any information provided without notice at any time and without liability to any loss or damage caused.
